This policy explains how to return an item. It sits alongside our Terms and Conditions, which set out the full contractual position.
We supply to businesses, so the cancellation rights available to consumers do not apply. The rights set out below are the ones we offer.
What can be returned
Stock items. If you have changed your mind, unused stock items in their original packaging can be returned within 30 days of delivery.
Sourced and special order items. Products we obtain specifically for your order, including bespoke selections, obsolete units, discontinued models and anything we do not hold as stock, cannot be returned unless they are faulty or do not match the specification we confirmed. These are bought in for you and cannot be resold.
Faulty or incorrect items. If a product is faulty, or we have sent the wrong item, contact us and we will put it right.
How to return something
1. Contact us first. Email info@wesellanyfan.co.uk with your order number, the item you want to return, and the reason. Do not send anything back before we have replied, as unauthorised returns may be refused.
2. We will issue a returns authorisation. This includes the reference to mark on the parcel and the address to send it to.
3. Package it properly. Return the item in its original packaging, unused, with any documentation supplied. Fans and components are easily damaged in transit, so pack them as they arrived. You are responsible for the item until it reaches us, so we recommend a tracked, insured service.
Costs
Change of mind. Return carriage is at your cost. A restocking charge of up to 20% may apply. If delivery was charged on the original order, that charge is not refunded.
Faulty or incorrect items. We cover return carriage and no restocking charge applies.
Refunds
Once we have received the item and checked its condition, we will process your refund within 7 working days. Refunds go back to the original payment method, and card refunds can take a few days more to appear depending on your bank.
We will email you when the refund has been processed.
Damaged or missing on delivery
Please check your delivery when it arrives. Tell us in writing within three working days of anything damaged, missing or incorrect. Claims made later may not be accepted, as carriers impose their own time limits on us.
Where possible, photograph any damage to the packaging and the item before unpacking further. It helps us resolve a carrier claim quickly.
Warranty
Returns are different from warranty claims. If a product develops a fault after use, see the warranty section of our Terms and Conditions, or contact us and we will advise.
Questions
Email: info@wesellanyfan.co.uk
Post: We Sell Any Fan, 22 Charlton Road, Wantage, OX12 8HG, United Kingdom